Shipping policy

Processing Time:

Orders are typically processed and shipped within 1-3 business days of the order placement. During peak seasons or promotions, processing times may be extended.

Shipping Methods:

We offer standard shipping across Canada. Shipping costs and estimated delivery times are calculated at checkout based on the destination and chosen shipping method.

Shipping Areas:

QuestBundles currently ships to all provinces in Canada. If your location is not listed, please contact us, and we will do our best to accommodate your request.

Shipping Confirmation:

Once your order has been shipped, you will receive a shipping confirmation email with tracking information depending on the order. Please allow 24-48 hours for the tracking information to update.

Shipping Delays:

While we strive to meet the estimated delivery times, please note that shipping delays may occur due to unforeseen circumstances, such as weather conditions, customs processing, or carrier issues. We appreciate your patience during such instances.

Customs and Import Duties:

For international orders, customers are responsible for any customs or import duties that may be applicable to their shipment. QuestBundles is not responsible for any delays or additional charges caused by customs processes.

Order Changes or Cancellations:

Changes to orders or order cancellations cannot be guaranteed after the order has been processed. Please contact us immediately if you need to modify or cancel an order, and we will do our best to assist you.

Undeliverable Packages:

In the event that a package is undeliverable or returned to us due to an incorrect address provided by the customer, refusal of the package, or failure to collect the package from the carrier, the customer may be responsible for any return shipping fees and may be subject to a restocking fee.

Lost or Stolen Packages:

QuestBundles is not responsible for lost or stolen packages. If you believe your package has been lost or stolen, please contact the carrier directly and file a claim.

Contact Information:

If you have any questions or concerns regarding shipping, please contact our customer support team at support@questbundles.com.

Please Note:

QuestBundles reserves the right to update or modify this shipping policy at any time without prior notice. We recommend reviewing the policy with each purchase.

Thank you for choosing QuestBundles!